General terms and conditions of online shopping
The general terms and conditions of the online store www.frcomoto.si are drawn up in accordance with the Consumer Protection Act (ZVPot-1), recommended by the GZS and international codes for e-commerce.
Each visitor and user of the frcomoto.si website agrees to all the general business conditions listed on the frcomoto.si website. If you do NOT agree with the general terms of business, we ask you to start the web site!
Online store manager:
Online store www.frcomoto.si is managed by the company FRČO MOTO TRGOVINA in VARNOST DOMA – Boris VODUSEK s.p.
Tovarniska ulica 9, 2319 Poljčane, Slovenija.
Mobile phone: 041/707-219
Tax number: SI34907807 (VAT liable)
DATA AVAILABILITY (summary of legislation):
FRČO MOTO undertakes to provide the buyer with the following information:
Identity of the company (name in the company’s name, registration number, etc.),
Contact information that allows for quick and efficient communication (e-mail, telephone),
Essential characteristics of goods (including after-sales services and guarantees),
Availability of articles (each article offered on the website should be available in a reasonable year),
Terms of delivery of articles (method, region and year of delivery),
Prices (clearly and unequivocally specified, it must be clear that they include taxes and transport costs),
Payment method and delivery method,
Time validity of the offer,
The year in which it is possible to withdraw from the contract and the conditions for withdrawal; besides that, if and how much the buyer returned the item,
Postopek ob sztetbi, kamku z vse podatki o kontaktni osebi ali szupci za stike s kuper.
ARTICLE OFFER:
Because of the nature of the business, the offer changes quickly.
HOW SHE CRIED:
FRČO MOTO offers 4 payment methods:
Z gotovino ob priježu paketa (palcije ditiriwalcu) – PAID AFTER COLLECTION. Possible additional cost upon delivery.
Z nakazil – PREPAID (no additional costs) to the TRR account of FRČO MOTO:
Account number: SI56 0441 1011 3643 723, opened at Banka Nova Kreditna banka Maribor d.d. After the offer/advance payment (the given order is valid as an advance payment).
PayPal – PAID (without additional costs).
Stripe – Paid with a bank card (brez additional costs, payment will be made immediately).
PRICES:
All prices in the FRČO MOTO online store include VAT (unless explicitly stated otherwise). The prices are valid at the time of placing the order and are valid for all the above-mentioned payments.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an electronic message about the status “Order confirmed” and the order number). From that moment on, all prices and other conditions are fixed and apply to both the bidder and the buyer.
The buyer can cancel his order three hours after delivery. In the case of a timely cancellation by the buyer, no costs will be incurred. If the buyer orders the product without a deposit (on his request and paid for it in advance – card / PayPal) and does not cancel within three hours after the order is placed, the order cannot be canceled but return the purchase to the buyer. However, upon placing the order, the buyer undertakes to order the right product.
The buyer can also cancel the order later if we inform him that the product he ordered is temporary ni dobavljiv
If the buyer of the goods does not accept what was sent, he will be charged the immediate costs of returning the goods (costs incurred in connection with packaging, shipping and return shipping).
The offeror can check the data or ensure the accuracy of the delivery of the buyer’s phone number on his contact number or inform him by electronic mail. Upon confirmation of the order, the provider will inform the buyer by e-mail about the expected year of delivery. The contract for the purchase of ordered items between the buyer and the supplier is irrevocably sealed at that stage. In the agreed year, the offeror will deliver the goods and send them to the specified address.
CONCLUSION OF THE CONTRACT AND DELIVERY
– Find the desired product in the online store and add it to the shopping cart. To do this, click on (+ ) next to the product price in the list or click “add to cart” next to the product description.
– You can also remove the product from the cart at any time. To do this, click (x) or the trash can (remove product) in the cart preview or in the “cart” view, mark the product under the inscription remove and click “refresh”.
– If you have selected all the desired products, click “Complete purchase”.
Two columns will be displayed below: “Payer information” and “Your order”. Then enter your delivery information and select the payment and delivery method. You also have the option to select “Priority order”, which means that the products, if available and listed in stock, will be sent immediately, without delay. If you order products with a delivery date and select “Priority Order”, your order will be sent as soon as the products are available in our warehouse. Products with “Priority Order” are processed with priority compared to products without this option.
Stock and delivery times are also listed in the shopping cart, where you will receive a warning if the product is out of stock. If you have multiple products in your shopping cart, the product that is out of stock will be displayed, along with the delivery date. All prices and shipping include VAT.
We recommend that you choose registration, as this will give you a username and password with which you can later access your user data and order status.
Carefully review the entered data and confirm the order – an order with a payment obligation. You will receive an order confirmation by email.
– Upon confirmation of the order (order with a payment obligation), the provider will notify the buyer by email. In addition, the buyer will receive an e-mail to the e-mail address he entered with the details of his order – a pro forma invoice (ordered products, delivery cost, delivery method and selected payment method). The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage. The purchase contract (this is the first electronic message about the order status) is stored in electronic form on the company’s server. The company can resend the message to the consumer at his request.
The seller may call the buyer on the provided phone number or contact him by e-mail to verify the data or in the event of coordination of the delivery terms.
– The purchase contract between the provider and the buyer is concluded at the moment of placing the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
– In the case of a telephone order, it is considered that you agree to the stated terms of business and the GDPR.
– The number 041 707 219 for information and assistance with ordering during business hours from 2:00 p.m. to 3:00 p.m. is payable at the basic tariff – price list of your operator.
The buyer can pay for the ordered goods upon receipt by transfer to the seller’s bank account SI56 0441 1011 3643 723 by pro forma invoice (the placed order is considered a pro forma invoice)
The seller prepares the goods for collection or hands them over to the delivery person. The buyer receives a message about the order status “Sent for delivery”. The seller will try to deliver the goods to the buyer within the agreed deadlines.
DELIVERY TIME
For products in stock (in stock), the delivery time is 1-3 working days (valid for addresses in Slovenia). For products that are not in stock (available), the delivery time is 5-7 or 5-10 working days (or as stated for each product), if you submit a form for an inquiry about the item, we will inform you of the delivery time through one of your contacts.
DELIVERY
We provide delivery (delivery tab)
• Fast delivery with the GLS delivery service
• Personal pickup at the warehouse (pickup time, date by arrangement)
– Delivery is made to the address you provided when ordering or registering and is limited to the territory of Slovenia within 1-3 working days. If you want delivery outside Slovenia, ask the seller for the delivery time. Delivery is made in the morning, so we recommend that you choose an address where you can be reached. If you are not at the address at the time of delivery, the delivery person will leave a message and arrange a re-delivery with you.
The delivery person will deliver the goods to the entrance of your apartment building.
– Delivery to the selected location in your apartment, yard, house or business building, as well as installation and assembly, are not included in the delivery price.
– Do not forget that you must be adequately prepared to accept larger and heavier shipments.
The contractual partner – the delivery person is GLS or another courier service that operates in Slovenia or your country, but the seller reserves the right to choose another delivery person, if this does not change the agreed conditions or is more suitable for the buyer.
Immediately upon delivery, check the goods in the presence of the delivery person. In the case of damaged goods, the delivery person must also sign the complaint report – or the report on the damaged shipment.
Later complaints regarding damaged goods or the received quantity are only considered by carriers in exceptional cases and our company cannot resolve or consider them. If possible, record the damage with a camera. Return the package to the delivery person together with the report. In these cases, contact the (delivery company) of the delivery person who made the delivery. The contact details of the delivery service are on the accompanying documents on the package.
PERSONAL COLLECTION
Personal collection at our address, Tovarniška ulica 9, Poljčane, is only possible in exceptional cases by prior arrangement. The order for products must first be made in the online store on the website www.frcomoto.si and the purchase price must be paid via pre-order. When your order is accepted and ready for collection, we will notify you by phone or email.
The deadline for personal collection of the product at our address is 5 business days from the receipt of the notification to your email that the goods are ready for collection. After 5 business days, we reserve the right to cancel or rescind your order.
PAYMENT
– Delivery costs €5.86 (GLS) per order – package (regardless of the weight of the package) and are paid by the customer/recipient of the shipment up to the order value of €200 (valid for Slovenia).
– For the ordered goods, payment is possible BY SUMMARY, which means that you pay the purchase price to the delivery service upon delivery of the package, valid only for addresses in Slovenia. In this case, we will send the package to you in the shortest possible time (1-3 days / Slovenia).
– If you decide to pay by PREPAYMENT (By agreement) – the order is processed when you transfer the funds to our bank account (for a faster process, send us a receipt of payment by e-mail) delivery time 1-3 days!
– PayPal payment – valid for PREPAYMENT – we will prepare your order for you in the shortest possible time 0-24 hours (working day) (delivery 1-3 days Slovenia).
– Stripe payment (payment by card) – applies to PREPAYMENT – we will prepare your order for you in the shortest possible time 0-24h (working day) (delivery 1-3 days in Slovenia).
– FREE DELIVERY – in the case of a purchase over the value of 200.00 EUR, the postage is paid by FRČO MOTO. The exception is the order of products that require special delivery, depending on weight or dimensions. In this case, the postage is shown on the pro forma invoice. After the order is placed, the goods will be sent to the address you provided when purchasing.
– The FRČO MOTO online store reserves the right to unilaterally cancel all orders for which the buyer has chosen the intended payment by transfer to the company’s transaction account, if more than 3 working days have passed since the order date and the purchase price has not been settled during this time. (Unfulfilled payments/orders debit the company’s stock and prevent other users from purchasing).
By placing an order (order with payment obligation) in the online store www.frcomoto.si – FRČO MOTO TRGOVINA, you undertake to settle the purchase price when choosing payment upon receipt upon receipt of your goods.
When receiving the shipment, you must sign any accompanying documents (delivery note, …).
You are obliged to visually and numerically inspect the goods before receiving them and to record any visible damage to the packaging or goods.
UNACCEPTED PACKAGES –
According to the Code of Obligations, the buyer is obliged to accept the ordered package and pay the ransom. If the buyer does not accept the package, this action causes financial damage to the company. In the event of an undelivered package, the customer will be charged the cost of the undelivered package (€3.70 + the cost of returning the package, the price of which varies from each individual package), the cost of preparing the package, which includes all administrative costs for processing the undelivered package in the total amount of: €10.00 for all orders that include packaging and packaging materials in the amount of €2.50 and administrative preparation costs in the amount of €7.50. The customer can avoid the charge of costs by redelivery increased by the costs of returning the shipment and new delivery. In the case of fraudulent orders, we will submit the customer’s IP address for further processing as abuse.
REJECTION OF ORDER
The company FRČO MOTO TRGOVINA, Boris VODUSEK s.p. may reject an order that it finds that it cannot execute under the stated conditions and information at its disposal.
WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS
Distance contracts and off-premises contracts and the related withdrawal from the contract are defined in Articles 134, 135, 136, 138, 142 and 143 of the ZVPot-1 and their sub-articles. The right to a refund, guarantees, non-conformity of goods and incorrectly performed services are regulated in more detail in the provisions of the ZPV (which also includes purchases via an online store) and their sub-articles. returns to the seller without stating a reason.
Within 14 days of receiving the goods, the buyer must notify the seller in writing (by post or e-mail) of the intention to return the goods. The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The goods must be returned within 14 days of the notification of withdrawal from the contract. The consumer does not have the right to withdraw from the contract in cases where the subject of the contract is goods that were ordered exclusively and specifically at the request of the buyer, manufactured or prepared according to the consumer’s precise instructions and adapted to his personal needs, or the goods are not suitable for return due to their nature.
The consumer has the right to inspect and test the items only to the extent that is strictly necessary to determine the actual condition. The consumer is liable for any decrease in the value of the goods if the decrease is the result of conduct that is not strictly necessary to determine the nature, properties and operation of the goods. The buyer must return the received goods intact and in an unchanged quantity and form (e.g. we will not claim for the replacement of electrical components (coils, CDI, ECU, limiters, LED lights), tuning parts, cylinder kits, carburetors and exhausts after the first installation, because these are not homologated for road use), unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.
In the case of returning goods that have already been assembled or ordered by special agreement with the buyer, the purchase price will be refunded in part (with a deduction of 20% of the price for the opened packaging, in the amount of the estimated value of the product. (ZVPot, Article 43D, paragraph 9). The value estimate is provided by FRČO MOTO. Return of the received goods within the withdrawal period is considered a notification of withdrawal from the contract.
Please enclose a copy of the invoice (Orders from Frčo Moto Trgovina), the invoice of the service that installed the product for you (the invoice must be in your name) and a brief explanation of why you are returning the goods.
– Protect the products well (cover with newspaper) and return them to our address (FRČO MOTO TRGOVINA Tovarniska ulica 9 2319 Poljcane) via Posta Slovenije or another delivery service. Enclose a copy of the original invoice and the appropriate form – Returns or withdrawal !! – Please do not send returned items with a ransom note, as they will not reach our address. We recommend that you send the item “registered” so that you can track the item in case of loss.
– The buyer must return the goods to the address: FRČO MOTO TRGOVINA – Boris VODUSEK s.p., Tovarniska ulica 9, 2319 Poljcane, Slovenia.
Refund of payment (value of goods, costs) (Article 143 of the ZVPot-1) the company returns all received payments to the consumer with the same payment method as the consumer used, unless the consumer explicitly requests the use of another payment method and if the consumer does not bear any costs as a result – as soon as possible, or at the latest within 14 days after receiving the notification of withdrawal from the contract.
• The cost of returning goods that cannot be returned by post due to their nature (Distance Contracts -43bcl.ZVPot). The cost and method of returning goods that cannot be returned by post or delivered due to their nature are borne by the company FRČO MOTO and, in agreement with the buyer, we will collect such goods ourselves at the buyer’s address in Slovenia, at no cost to the consumer.
Return of damaged shipments
The buyer is obliged to check the goods and package upon receipt and if, upon receipt of the goods, he notices that the item or package is physically damaged, shows signs of opening or that the contents are missing, he must initiate a complaint procedure (take a picture of the package and request a complaint report) with Posta Slovenije or the delivery service that delivered the package to you. You are not obliged to accept a damaged package. Before accepting such a shipment, refuse it or, if you have accepted it, return the package to the nearest post office in the same condition as you received it, take a picture of the damaged package and contact us in accordance with the instructions published on the tab – Returns
Enforcing non-conformity of goods (material defects) on the product (company liability for material defects)
Company liability for non-conformity of goods is defined in Articles 81 to 87 of the ZVPot-1
Form Return of item non-conformity of goods (material defect)
The most important excerpts from the legal provisions of the ZVPot regarding non-conformity of goods are listed below:
Article 82:
(1) The consumer may require the seller to bring the goods into conformity free of charge, within a reasonable period of time from the moment he informs the seller of the lack of conformity, which shall not exceed 30 days, without significant inconvenience to the consumer, taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods.
(2) The period referred to in the previous paragraph may be extended to the shortest time necessary to complete the repair or replacement, but not more than 15 days. When determining the extended period, the nature and complexity of the goods, the nature and seriousness of the lack of conformity and the effort required to complete the repair or replacement shall be taken into account. The seller shall inform the consumer of the number of days for which the period may be extended and the reasons for its extension before the expiry of the period referred to in the previous paragraph.
(3) The conformity of the goods shall be deemed to have been brought into conformity free of charge if the seller also bears the payment of the necessary costs incurred in bringing the goods into conformity, in particular the costs of shipping, transport, labour or materials.
(4) In order to restore conformity of the goods, the consumer may choose between repair of the goods and replacement of the goods with new, faultless goods, unless:
– the fulfilment of the chosen guarantee claim is impossible or
– the fulfilment of the chosen guarantee claim represents disproportionate costs for the seller compared to another guarantee claim, taking into account all the circumstances.
(5) The circumstances referred to in the second indent of the previous paragraph are, in particular, the value that the goods would have had if they were not non-conforming, the significance of the non-conformity and the possibility of securing another guarantee claim for the consumer without significant inconvenience.
(6) The seller may reject the consumer’s guarantee claim to restore conformity of the goods if repair and replacement are not possible or would cause him disproportionate costs, taking into account all the circumstances, including those referred to in the previous paragraph.
(7) Where repair or replacement of the goods is necessary to restore conformity, the consumer shall make the goods available to the seller. Where replacement of the goods is necessary to restore conformity, the seller shall take back the replaced goods at his own expense.
(8) Where goods which were installed in accordance with their nature and purpose before the lack of conformity became apparent must be removed for the purposes of repair or replacement of the goods, the obligation to repair or replace the goods shall also include the removal of the non-conforming goods and the installation of the replacement or repaired goods or the covering of the costs of such removal and new installation.
(9) The consumer shall not be required to pay for the normal use of the replaced goods during the period prior to replacement.
Article 84:
(1) The consumer may exercise his rights arising from a lack of conformity if he notifies the seller of the lack of conformity within two months of the date on which the lack of conformity was established.
(2) The consumer shall describe the lack of conformity in detail in the notice of non-conformity.
(3) The consumer may notify the seller of the lack of conformity in person, for which the seller shall issue him a receipt, or may send it to the store where the goods were purchased, or may notify it to the seller’s representative with whom he concluded the sales contract.
(4) The consumer shall enable the seller to examine the goods which the consumer claims are non-conforming.
COMPLAINT
The complaint procedure can only be carried out by the buyer listed on the original invoice. In the event that the product was damaged during delivery, first contact the delivery person, Posta Slovenije or another courier service operating in Slovenia or your country and that delivered the goods to you. We accept complaints at the email address frcomoto@gmail.com.
The warranty period is recorded for each item in the online store (if this information is not listed, the product has no warranty), as well as on the warranty card or the enclosed invoice. The warranty begins on the day the item is received and is valid until the warranty expires. To exercise the warranty on a non-functioning item, the item must be returned within the
warranty period with a copy of the invoice or order number (the name of the customer to whom the invoice was issued may also be included) or the warranty card, if it was enclosed with the item. Based on the issued invoice, we have access to the order, which shows the product data and your personal data.
– In addition, it is mandatory to enclose a completed return form.
The warranty expires in the event of negligent handling of the products, improper use, mechanical damage, damaged packaging or defects due to force majeure. The warranty also expires in the event that the product is modified or installed by an unauthorized person (in the event of installation of the goods by an authorized person, the installation invoice should be issued to the buyer of the product).
The warranty also does not include defects caused during transport after delivery, defects due to improper installation or maintenance, mechanical defects caused by the user or as a result of normal long-term use, defects caused by force majeure, inadequate cleaning or maintenance.
PERSONAL DATA PROTECTION
Personal data is collected for business purposes only. It is handled in accordance with the Personal Data Protection Act (ZVOP).
We do not assume any responsibility for cases of abuse and intrusion into the computer system. All order records are located at the company’s headquarters. In the event of any ambiguity when placing an order, the owner of the FRČO MOTO online store reserves the right to contact the customer via remote communication means.
The user – the buyer himself is also responsible for protecting personal data, namely by ensuring the security of his username and password and appropriate software (antivirus) protection of his computer.
Your rights
We provide our customers and users with all the support they need to exercise their rights, which are listed below:
on this page we fully inform you about how we use your personal data
you can view the data we have collected about you via the My profile menu
we are always available to you to exercise your right to correction.
We allow you to correct and edit the collected personal data yourself in the My profile menu.
– In certain cases, you can also exercise the right to delete your personal data. If you are subscribed to receive e-news, you can unsubscribe in the My profile menu or by clicking on “unsubscribe” in each e-mail you receive. However, if you have purchased from us, please note that we must store your data in accordance with the law.
– In certain cases, you may request a temporary or permanent ban on further processing of your personal data in whole or in part,
– at your request, we will provide you with your personal data collected in electronic form
– we will consider your objections to the processing of your personal data
You can exercise some of your rights directly by viewing the page and the content listed. We have also provided the right to correction via the interfaces in the My Profile menu. You can unsubscribe from receiving e-news yourself.
You can exercise all other rights by informing us of your request by registered letter to the following address: FRČO MOTO – Boris Vodusek s.p. Tovarniska ulica 9, 2319 Poljcane, with the note GDPR, where the subject may be one of the guaranteed rights: access, completion, correction, restriction of data processing, blocking of data processing, deletion of personal data, objection to data processing, data transfer.
If you believe that your personal data is being stored or otherwise processed in violation of applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.
COPYRIGHTS
The FRČO MOTO online store, all data, descriptions, images and graphics are protected by the Copyright Act and other copyright laws and regulations and may not be copied or used without prior written consent.
Trademarks and logos of recognized companies are owned by them.
– Change of general terms and conditions FRČO MOTO SHOP reserves the right to change the general terms and conditions at any time without prior notice.
The changed rules come into force and apply from the date of publication on the website.
COMPLAINTS AND DISPUTES
FRČO MOTO complies with applicable consumer protection legislation. It makes every effort to fulfill its duty to establish an effective system for handling complaints. FRČO MOTO will, within five working days of receiving the complaint, confirm receipt of the complaint to the customer – buyer and inform him/her of the duration of the processing and keep him/her informed of the progress of the procedure.
The complaint must be submitted via e-mail to frcomoto@gmail.com or in writing to our address.
FRČO MOTO is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer – buyer not initiating a dispute before the court.
– Therefore, FRČO MOTO will do its best to resolve any disputes amicably.
Otherwise, the court in Slovenska Bistrica has jurisdiction over the disputes.
-Electronic link to the online consumer dispute resolution platform 32.cl.ZlsRSP – https://ec.europa.eu/consumers/odr/main/index.cfm? event=main.home2.show&lng=SL
We do not recognize any provider for out-of-court consumer dispute resolution.
– For any additional information, please contact our telephone number 041/707-219 (between 2:00 p.m. and 5:00 p.m.)
or the email address frcomoto@gmail.com.
Basic data of the online store: Name: FRČO MOTO TRGOVINA IN VARNOST DOMA Boris Vodusek s.p. (entered into the court register at AJPES branch Slovenska Bistrica 10.04.2011, serial number 316-10-00766-2017/2 )
We are not members of any chamber in Slovenia.
Address: Tovarniska ulica 9 , 2319 Poljcane , Slovenia
Website: https://frcomoto.com
E-mail: frcomoto@gmail.com
Phone: 041/707-219
ID number for VAT: SI34907807
Registration number: 3953491000
Bank account TRR- SI56 0441 1011 3643 723 (Nova KBM d.d.)
WE WISH YOU PLENTY OF PLEASANT AND AFFORDABLE SHOPPING!
Boris VODUSEK s.p.